PAYMENT, SHIPPING, RETURNS AND REFUNDS

PAYMENT:

We accept credit card, American Express,PayPal, and Afterpay Payments only.

Payment MUST be made in full before we will start to process any orders.

SHIPPING:

Your items will be shipped within 3-5 business days from your purchase date.  Sometimes if orders are in high demand, or our suppliers stock levels run out, there may be up to a few weeks wait. Some items are printed on demand, so we don’t have precise control of delivery times, however we are very discerning on who handles our shit.

International orders will be shipped via E-Parcel unless you select the DHL option in the check-out.

We are not responsible for any international taxes or import duties your order may have when it enters your country from Australia.

POSTAGE:

We use Australia post for all our online store distribution.

We ship worldwide, mostly from our distribution centre in Brisbane Australia. however some items are printed in Europe or the United States, and others are printed and shipped, fresh to order, in Australia.

RETURNS AND EXCHANGES:

We accept returns however the customer needs pay for postage back to us and then again back to them, please email us your order details before sending anything back to us so we can check stock levels of sizes or designs that you are swapping it for. 

If an item is wrong by our error then please email us at mayhem@chaosaustralia.com.au and a customer services representative will help you get your correct item sorted.

Size charts are at the bottom of each listing, so measure something that fits you, and compare to the chart for the correct size.

If an item is wrong or damaged by our error we will pay for your postage back to us and replace the item for you at no further costs.

If you require an exchange, you have 14 days to contact us via email to organise an exchange, and 30 days to have to product/s returned to us from the received product date.

If you have not received your item/s within 30 days, please contact us immediately. Orders cannot be reshipped or refunded if we have not been contacted within 45 days from purchase, due to Australia Post’s tracking numbers expiring.

If your parcel is returned to sender by Australia Post for an incorrect address or after failing to be collected from the post office, we will email you notifying you of this. You will also be asked to pay for the shipping again when your item is re-sent to you. If you do not reply to this email within 14 days, you will forfeit the order.

REFUNDS:

Sorry unfortunately we are a small business and DO NOT DO REFUNDS for incorrect sizes or wrong products ordered, however we do offer exchanges. For size changes and products swaps, postage must be covered both ways by the customer.

We DO NOT offer exchanges or refunds if the product you ordered is out of stock or was a clearance item / lucky dip. 

We are very sorry for any inconvenience this has caused you.

If you have any further questions please feel free to email us: mayhem@chaosaustralia.com.au